Automated meter reading is a communications service that
permits the transfer of data from utility meters to a utility company’s
metering collection system. As such, AMR automates the previously manual process
of reading meters. Also, it allows the collection of much more and different
types of information to benefit the utility and customer alike.
When connected to a wireless network, AMR systems become a
low-cost, two-way communications interface between customers and their utility
companies. Some systems allow customers to control and maintain desired
temperature levels in their homes at the lowest cost; monitor electricity
usage; receive daily updates on community information; pay bills
electronically; and ultimately integrate and control lighting and home security
systems.
AMR Benefits to
Utility
Utilities that use AMR benefit in several ways. First, AMR
reduces the labor costs of individually reading each meter. It also improves
the safety of personnel who previously had to enter high risk or difficult to
access areas on a regular basis.
Other benefits include reduced field visits, faster bill
processing, and elimination of special reads and estimated bills. Customer
service is also improved by:
• The ability to answer billing questions quickly and
accurately by checking current and historical usage while the customer is on
the phone;
• Specialized billing and information services, such as
summary billing to consolidate billing for multi-site operations and best rate
analysis to help customers choose the optimal rate plan for their needs;
• Improved bill accuracy due to a decrease in estimated
bills; and
• The ability to let customers select billing dates, and/or
to receive summary bills.
The more detailed, customer-specific usage data available
through AMR makes it easier for utilities to develop new products and services.
This data is also key to developing targeted marketing strategies for
attracting and keeping customers.
The lower operating costs and increased specific data made
possible by AMR may help smooth a utility’s transition from regulated to
deregulated markets. Lowered costs can increase the resources available for
product development and other needs.
More, and further detailed, data provides better insight
into an increasingly complex power market, as well as an opportunity to
differentiate service via options such as on-line daily usage information,
outage status, and customer outage notification.
AMR Benefits to
Customer
• Flexible rate programs designed to reduce energy costs.
• Energy usage information to help manage energy costs and
better allocate usage.
• Reduced outage time and fewer outages.
• Consolidated billing services and flexible billing dates.
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